FAQ's

The following are instructions for downloading and installing the casino software on an IBM compatible computer:

1. Open our website here and click Download on our Home page. A dialog box opens enabling you to Run, Save or Cancel your download request.
2. Click Save. You will be prompted to select where you want the downloaded file saved. Be sure you remember where the file is saved; we suggest saving it to your desktop.
3. Click Save again. The SetupCasino.exe installation file may take several minutes to download depending on the speed of your Internet connection. After the file is downloaded a dialog box opens.
4. Click Run. You are prompted to select the language you wish to use.
5. Select the language. Other casino files begin downloading. This may take several minutes depending on the speed of your Internet connection.
6. Either browse, or select a location on your computer to install these other casino files. We suggest you keep the default setting.
7. Click Install. The License Agreement opens.
8. Read the agreement then click I Agree to install the remaining files. The Casino opens automatically. If your internet connection is slow, you can begin playing Blackjack or Slot Machine for fun while the files continue to download in the background. Once all files are downloaded, you can either play for Real Money or for Fun.
9. Follow the online registration and deposit instructions. When your initial deposit is processed (for Real Money players) you can begin enjoying your full gaming experience.

If you do not see the casino icon on your desktop, you can locate it by doing the following:

1. Click Start and then select Search.
2. Select For Files or Folders and indicate that you want to search for a Document.
3. Enter the file name: setupcasino.exe and click Find or Search. When you locate this file, double click on it to install the casino software.
4. If the Search function cannot locate the casino file, go to the casino website at http://www.jetcasino.com/download and follow the online downloading instructions. When the files are downloaded, the casino icon appears on your desktop.

Download time varies depending on the type of connection between your computer and the internet. With phone modem connections the download process may take up to a few hours since this type of internet connection is relatively slow. With a DSL or Cable Modem connection the download time may only take a few minutes.

While downloading, your computer may be slow when playing some of the casino games. This is natural; your computer will return to its normal speed once all casino files have been downloaded.

When you begin the download process you can either open or save the file to your computer. We suggest you save the file whereby the casino software is always available to you from your desktop and Start menu. On clicking the casino icon or selecting the software, updates – if any – will download automatically.

Since the casino offers countless games with sophisticated graphics and a superb casino environment, the software is rather large. While this may take some time to download depending on the speed of your internet connection, the effort is worthwhile. Once you download the casino software you will have a complete state-of-the-art casino from the comfort of your personal computer.

To play for real money first download and install the casino software from our website, or click the direct download link here. After the casino has downloaded successfully do the following:

1. Open the casino by double clicking the casino icon on your desktop or by activating the program through your Start menu.
2. Click Play For Real Money.
3. Click Create Account, enter the required personal details and select a password and the currency to use in the account. A username is automatically generated. An email is automatically sent to you with registration information.
4. Make a deposit with the Casino’s Cashier to fund your account. You will be prompted to choose a method of payment from a variety of possibilities.
5. After successfully funding your account return to the casino Lobby (main screen from which all games are available), select a game and begin playing for real money.

Everyone always has a chance to win since all our games are tested and by a third party. Technical Systems Testing, an internationally recognized and respected Accredited Testing Facility, certifies that our games are 100% fair and random.

In addition to this, our average monthly payout percentage – that is, the money we pay to players who win – is around 97%. The payout percentage is audited on a monthly basis by a leading international accounting and auditing firm.

Fun Mode replicates the Real mode in almost every detail. The layout and feel of our casino are virtually identical in both modes. In addition to this, when you play for Fun you utilize the exact same Random Number Generator as the Real Mode.

However, some things are not replicated in the Fun mode. For example, while you can view the last 20 rounds of each game you play in Fun mode (from the game you want to check enter the Menu then History of that game) greater details are kept for all games ever played in Real mode. These details allow our Customer Support team to help players in Real mode when questions arise, something that is not as crucial when playing in the Fun mode. Finally, there are a few games offered in Real mode, such as progressive jackpot games, which are not offered in Fun mode.

Despite these minor differences, both modes of play offer a great gaming experience!

Our casino offers the Fun mode to give players an opportunity to get acquainted with and practice casino games just for Fun!

Fun mode replicates Real mode in almost every detail. Also, when you play for Fun you utilize the exact same Random Number Generator as the Real mode. You may play for Fun as long as you wish; there is no obligation to play for Real.

When creating a Fun account you are prompted to enter a valid email address. Our casino automatically supplies you with a username and password and sends login information to your email address. For your convenience, you may click Remember Password when signing-in so your password automatically appears - your username always appears by default. Once your account is successfully registered, it is automatically credited with $/£/€1,000 worth of virtual Fun money. Please note that Fun money cannot be withdrawn. When you want to deposit more virtual Fun money:

1. Go to our Casino Lobby (main screen from which all games are available).
2. Click Cashier.
3. Enter the amount you want to deposit for more Fun (up to $/£/€50,000).
4. Click Deposit.
5. As stated, there are no time limits for playing for Fun; take as long as you need to familiarize yourself with our games and our casino.

Our Casino offers a large number of your favorite games which can all be played in the comfort of your home. The games currently available fall into seven categories:

• Table & Card Games
• Single-Line Slots
• Multi-Line Slots
• Video Slots
• Video Pokers
• Progressive Games
• Arcade Games

Among these games you will find Blackjack, Poker, Baccarat, Craps, Roulette and many more. Some games even have large progressive jackpots to be won! New games are constantly developed and automatically updated to your casino software as they become available. We invite you to download our casino software for free so you can see for yourself the full gaming experience we have to offer!

Fun mode is designed to be as much like the Real mode as possible. This allows our Fun players to enjoy a realistic gaming experience and prepare themselves for the excitement of real play. The following steps explain how to open a Fun account:

1. If you have not already done so, download and install the free casino software.
2. Double click the Casino icon on your desktop to open the casino.
3. Login to your account (if you already have one) or create a new account by clicking Play for Fun.
4. Fill-in the registration details to create a Fun account and click Create.
5. Write down the Username and Password which are automatically generated and appear on the screen and click Continue.

You can now begin playing our great selection of Casino games for Fun. Notice that virtual money has automatically been deposited into your account. If you wish to deposit even more virtual money (up to $/£/€50,000) click Cashier and enter the amount you want to play for more Fun.

Our casino is available in a variety of languages. When you download and install the casino software you are prompted to click on the language of your choice.

While our casino accepts different currencies, individual accounts are restricted to one currency at a time. When you enter your personal details while registering in our casino, you are prompted to select your currency of choice. Once you have selected your currency, all your transactions are automatically calculated in that currency. If, at some later date, you decide to use a different currency, contact Customer Support here and ask them to change currencies for you. They will be happy to explain to you the necessary procedure.

To change languages in your casino account you must uninstall our casino in the current language and then reinstall our casino in the language of your choice. Before you begin the Uninstall process, write down your username and password since you may need them to access you account in the new language of your choice. To uninstall our current Casino software:

1. From your main desktop screen, click Start.
2. Highlight Settings and then click the Control Panel.
3. From the Control Panel double click Add or Remove Programs.
4. Highlight our Casino program then click on Add/Remove. Our casino software will be removed from your computer.

To reinstall our casino software in a new language:

1. Go to our website http://www.jetcasino.com and click download on our Homepage. After a few moments a dialog box opens where you can Run, Save or Cancel your download request.
2. Choose the Save button. You will be prompted to select where, on your computer, you want the downloaded file saved. Be sure you remember where the file is saved; we suggest saving it to your desktop.
3. Click Save again. The SetupCasino.exe installation file may take several minutes to download depending on the speed of your internet connection. A dialog box opens.
4. Click Run.
5. Select the language you want. Other casino files begin downloading. This may take several minutes depending on the speed of your internet connection.
6. Either Browse, or Select a location on your computer to install these other casino files. We suggest you keep the default setting and click the Install button. The License Agreement appears.
7. Read the agreement and click I Agree to continue the installation.
8. If the casino does not open automatically then double click the Casino icon on your desktop. When you choose to Play for Fun or Play for Real Money your name and password will probably appear automatically; if not, enter them to continue playing. We hope this information is helpful. Feel free to contact us again if you need further assistance.

If you wish to use a different currency in your casino account, our Customer Support team can configure your account accordingly. They will explain to you that this is possible only when your balance is 0 (zero). Consequently, if you still have money in your account either play the balance down to 0, or request a withdrawal. When your balance is 0, contact Customer Support here and request the currency change.

Your casino account has been temporarily blocked after an incorrect username and/or password were entered several times. This is an automatic security measure to prevent fraudulent use. The block has now been removed to enable you access to your account - provided correct login information is used.

Please remember that since our system is case sensitive the first three letters of your username must all be capitalized while your password must be entered in lower case letters. If you continue to experience login problems please contact us via the email address you registered with our casino. We will then send you a new temporary password. This new password is randomly generated by our system. For your convenience, and to avoid typing errors, we suggest you copy and paste this temporary password from the email we send you into the appropriate login window. After logging in with this new password, you are prompted to create a permanent password of your own.

Please provide the following information about your system so we can assist you:

1. What processor is your computer equipped with?
2. What web browser and version do you use?
3. What operating system and version do you use?
4. For what language is your operating system configured?
5. What video card is installed in your computer?
6. To what level is your screen resolution adjusted?
7. What motherboard is installed in your computer?

If you do not know how to find answers to these questions, try asking your computer administrator or looking at the receipt you received when you purchased your computer; most of this information can be found there. This information is also available on your computer. Try opening the My Computer icon on your desktop. From the System Tasks window click View system information.

A more complete analysis of your computer can be gained from system information (sysinfo) software which can be downloaded for free from the internet.

We are sorry your computer is having difficulty accessing our casino. Our casino software requires a stable connection to download and run the necessary files. Occasionally, the downloading process overtaxes your network resources and you receive the error message Cannot contact gaming server. When this happens, we suggest you wait about 10 minutes then try to login again.

If you are still unable to login, please provide us with the following details and we will do our best to assist you:

1. What processor is your computer equipped with?
2. What web browser and version do you use?
3. What operating system and version do you use?
4. For what language is your operating system configured?
5. What video card is installed in your computer?
6. To what level is your screen resolution adjusted?
7. What motherboard is installed in your computer?

If you do not know how to find answers to these questions, try asking your computer administrator or looking at the receipt you received when you purchased your computer; most of this information can be found there.

This information is also available on your computer. Try opening the My Computer icon on your desktop. From the System Tasks window click View system information.

A more complete analysis of your computer can be gained from system information (sysinfo) software which can be downloaded for free from the internet.

The following minimum system requirements are required to install and successfully run the casino software on your personal computer:

A faster processor, 256 MB of RAM and True Color screen mode is recommended for better play.

The problem you are experiencing is a result of a temporary connection error with our gaming server. We apologize for the inconvenience and appreciate your patience in this matter. This problem should be resolved within about 45 minutes and you should try to login to your casino account any time thereafter.

Comp is short for complimentary. Each time you place a wager in our casino you earn comp points which can be converted into real money which is then added to your casino balance.

To convert comp points into real money, in the Casino Lobby (main screen from which all games are accessible) click Cashier and then click Comp Points. A screen opens explaining about comp points and the number of comp points you have which can be converted.

The current comp point conversion ratio is:

• Every $/£/€10.00 wager = 1Comp Point.
• 100 Comp Points = $/£/€1.

Your VIP level improves when you accumulate comp points. As your VIP level improves, so does the comp points conversion ratio. This is our way of expressing our appreciation to valued players like you.